Digital Transformation in Consulting: Tools That Make a Difference

These clients don’t value your time. They frequently cancel meetings, expect immediate responses at all hours, and generally act as if your business exists solely to serve them.

1. Respect Deficient

These clients don’t value your time. They frequently cancel meetings, expect immediate responses at all hours, and generally act as if your business exists solely to serve them.

2. Decision Avoiders

These clients can’t commit, requiring excessive iterations and approvals. Every project becomes an endless loop of “let me think about it” and “can we see just one more option?”

3. Action Avoiders

These clients are similar to above but a bit different. They enthusiastically commit to projects and declare them “top priorities,” then consistently fail to follow through on even basic agreed-upon tasks. They respond to check-ins with endless excuses while genuinely believing their own rhetoric about being committed to change.

4. Communication Ghosters

These are the clients who disappear during critical project phases and then reappear with urgent demands. Effective collaboration requires consistent communication from both sides.